Privacy Policy

1. Who we are

Codex Freight Pty Ltd (ACN 697 941 683 / ABN 11 697 941 683) is a freight forwarding company headquartered at 8 Mansfield St, Rozelle NSW 2039, Australia. We are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under thePrivacy Act 1988 (Cth).

2. Information we collect

We may collect the following kinds of personal information:

• Your name, email address, phone number, and company name when you submit a quote request or contact form
• Details about your freight requirements, including shipment origins, destinations, cargo descriptions, and Incoterms
• Correspondence and communications you send to us
• Website usage data such as pages visited and referral source (we do not currently use cookies or tracking scripts)

3. How we collect information

We collect information directly from you when you fill in forms on our website, email us, or communicate with us by phone or in writing. We do not collect personal information from third-party sources or automated tracking tools.

4. How we use your information

We use your personal information to:

• Respond to your quote requests, contact enquiries, and other questions
• Provide freight forwarding and logistics services you have requested
• Communicate with you about your shipments and our services
• Comply with legal and regulatory obligations

We do not use your information for marketing purposes without your consent.

5. Disclosure of information

We may disclose your personal information to third parties where reasonably necessary for the provision of our services, including to carriers, customs brokers, warehouse operators, overseas agents, and regulatory authorities. Where information is disclosed overseas, we take reasonable steps to ensure the recipient handles your information in accordance with Australian privacy law.

6. Data storage and security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Form submissions are transmitted via secure (HTTPS) connections and stored through our email service provider (Resend). We retain your information only as long as necessary for the purposes described in this policy.

7. Access and correction

You have the right to request access to the personal information we hold about you, and to request correction if you believe it is inaccurate. To make a request, please contact us at the details below.

8. Complaints

If you have a complaint about how we handle your personal information, please contact us. We will respond within a reasonable period. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at sales@codexfreight.com.